The Wasatch Front fleet booked $110.2k in service today and left an estimated $104.3k on the floor — a near-mirror of itself. The pattern across all 16 stores points to a single, fixable failure: capacity that customers showed up to use, but bays that weren't ready to receive them.
Empty bays, not slow techs.
Finding · 02
Of the missed total, $87.4k came from empty-bay time versus $17.0k from idle bays. The fleet wasn't slow — it was unstaffed or unbooked at moments demand was real.
That decomposition matters because the two losses ask for two different responses. Empty bays are scheduling and coverage. Idle bays are throughput and conversion. Today, fleetwide, the first dwarfs the second by 5×.
The window that mattered: 10 to 12.
Finding · 04
Hour-by-hour, the loss curve was not flat. It spiked between 10 a.m. and noon — $13.0k, $13.9k, $11.0k — three hours that absorbed ~36% of the day's total miss. After lunch the bleed slowed, never recovering above the morning peak.
Inspections fine, conversion isn't.
Finding · 03
Bay utilization sat at 60% while DVI completion held a healthy 77%. The fleet is identifying repair needs but not acting on enough of them. That gap — DVI without conversion — is where most of today's empty-bay loss appears to live.
Where the loss concentrated.
Finding · 05
Two flagships did most of the damage. West Jordan ($13.8k, DVI 90%) and Draper ($13.6k, DVI 92%) together account for roughly 26% of fleet missed sales. Inver Grove and Plymouth round out the high-DVI / high-miss cluster — the right stores to walk into tomorrow.
One outlier worth flagging separately: average service time held to plan (18m vs 17m), but five stores ran 70–170% over expected — Sugar House, Lehi, Midvale, Murray, South Jordan. That's a workflow problem at specific stores, not a fleet process problem.