Woods Cross · Checkout week
THIS WEEK · MON – SAT · NOT LIVE
Checkout week · demo background

PathCI surface — this store’s week, not act-now. Not on the pitch path. This fold is for the presenter.

Talk track. LiveOps Checkout is who walks now. Circuit is which store drifted and what to copy. This page is Woods Cross’s week: where the wait sits in the day, and whether the median hides a tail.

Claims. Numbers are illustrative and match LiveOps Checkout and Circuit (serving 39s, response 41s, lunch +9s, 11 left before counter). Serving is serving seconds ÷ customers served. Response is empty counter with a customer → employee at the counter. Queue time is the queue zone, outside serving/waiting. Left before counter is a journey outcome — not a purchase claim. Queue depth by hour is presence in the queue zone, not a shipped queue-length product.

Build readiness. Serving and waiting states are a shipped primitive. Response distribution, daypart serving, and CX mix are derivable. Not built: this page, queue-length product, manned vs self-checkout split.

Lunch adds 9s. The wait tail is past 2 minutes.

11–1 serving 48s vs 39s all week · 19 waits past 2 minutes · not a LiveOps page
This week
Serving time i
39s
+5s vs this store’s 4-week normal · 714 customers served
Response time i
41s
+11s vs own normal · P90 2m 08s
Queue time
48s
Median in the queue zone · P90 2m 10s
Left before counter
11
Saturday in this week · same 11 as LiveOps Checkout · no purchase inferred
Where the wait sits
Response distribution i
62
0–30s
93
30–60
40
1–2m
19
2m+
214 waits this week. Median 41s sits in 30–60s. The 19 past 2 minutes are the tail — that is the staffing conversation, not the median.
Serving by daypart i
6–9
32s
9–11
36s
11–1
48s
+9s vs week
1–4
38s
4–7
41s
7–10
34s
Same lunch story as Circuit’s Store 8 callout. Copy the practice there; this page only shows this store paid for it.
Saturday in this week · people in the queue zone
Presence in the queue zone by hour, Saturday. Not a shipped queue-length product. Peak 11–12 matches the lunch serving spike. Same Saturday as LiveOps Checkout’s 11 left before counter.
Customer-present mix
Waiting vs serving · customer-present minutes i
92min
waiting of 560 customer-present minutes this week · 14 of 80 on Saturday
serving 468 min waiting 92 min
Act-now is LiveOps Checkout. LiveOps → · Store vs own normal is Circuit. Circuit →